In strategic planning all parts of the process are important, and perhaps the most important part involves developing your strategic, corporate goals, objectives and business… Read More »ServiceNow: Which is one of the primary objectives of Service Strategy?
You can avoid the added costs associated with purchasing, integrating, and setting up a separate service desk tool, while gaining efficiencies with an integrated solution,… Read More »ServiceNow: What does it cost you to get a new user up-and-running and productive?
Itsm involves a paradigm shift from managing it as stacks of individual components to focusing on the delivery of end-to-end services using best practice process… Read More »ServiceNow: Is your offering aligned to any process standards, frameworks or methodologies?
Sometimes availability is expressed in qualitative terms, indicating the extent to which a system can continue to work when a significant component or set of… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?
What are needed are methods to help your organization understand the likely consequences of decisions and actions, it management has been in transition for some… Read More »ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
With integrated software, there is no synchronization process since the solutions all share the same database, as a successful product manager, you will need to… Read More »ServiceNow: Why would you need a well integrated and feasible roadmap that is just on a too high level?
Systems, data and resources are assessed and reasonable actions are taken to incorporate best practices, implementation is the process that turns strategies and plans into… Read More »ServiceNow: What is the correct order to implement the IT Service Lifecycle?
As a senior business analyst you have been approached by a junior business analyst to provide advice on when to use a capability model category,… Read More »ServiceNow: Have the key functions and capabilities been defined and assigned to each release or iteration?
Service delivery is a component of business that defines the interaction between providers and organizations where the provider offers a service, whether that be information… Read More »ServiceNow: How will changes affect the customers services?
Resource management is a key element to activity resource estimating and project human resource management, strategic management is the comprehensive collection of ongoing activities and… Read More »ServiceNow: Do project managers participating in the project know the projects true status first hand?