Akin tools also provide all of the information required to manage the work, the work force, and the costs necessary to generate management reports and… Read More »ServiceNow: Can the business provide all of the necessary supporting functions?
Ibm also uses a federated model to update service maps, so you can rely on an application discovery mapping or cmdb tool to populate needed… Read More »ServiceNow: Can smart reporting handle federated data for the CMDB?
By having policies and processes in place, you create standards and values for your business, it could be about making a product, managing a process,… Read More »ServiceNow: Do you have access to Service Design policies and standards?
Any use of customer data in non-production environments requires explicit, documented approval from all customers whose data is affected, and must comply with all legal… Read More »ServiceNow: Do you link to data outside of Remedy?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How many capacity incidents have you managed today?
Configuration management is generally referred to as an overall process of which keeps track of what version of the code is on what server, how… Read More »ServiceNow: Is configuration/asset management easy to understand and use?
Is a cloud-based platform deployed in a browser that contains applications and data that can vary by instance and user, automating common business processes, there… Read More »ServiceNow: Are there expectations of collaboration and data sharing?
Gathers and determines requirements needed from other organizations and develops the solution to achieve business objectives. Other Management Some organizations take an ITSM approach to… Read More »ITSM: Why implement ITSM as a practice in your organization?
Your itsm solutions give you end-to-end visibility into processes and infrastructure through a single system of record for it, consolidating assets across your organization can… Read More »ServiceNow: Do you adequately support all of your end users devices?
ServiceNow: How effectively does the system follow industry best practices for security and common compliance standards?
One thing that many organizations have in common is a lack of ability to deploy automation solutions at scale, cost-effectively, the set of tasks and… Read More »ServiceNow: How effectively does the system follow industry best practices for security and common compliance standards?