The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How many capacity incidents have you managed today?
Configuration management is generally referred to as an overall process of which keeps track of what version of the code is on what server, how… Read More »ServiceNow: Is configuration/asset management easy to understand and use?
Is a cloud-based platform deployed in a browser that contains applications and data that can vary by instance and user, automating common business processes, there… Read More »ServiceNow: Are there expectations of collaboration and data sharing?
Gathers and determines requirements needed from other organizations and develops the solution to achieve business objectives. Other Management Some organizations take an ITSM approach to… Read More »ITSM: Why implement ITSM as a practice in your organization?
Your itsm solutions give you end-to-end visibility into processes and infrastructure through a single system of record for it, consolidating assets across your organization can… Read More »ServiceNow: Do you adequately support all of your end users devices?
ServiceNow: How effectively does the system follow industry best practices for security and common compliance standards?
One thing that many organizations have in common is a lack of ability to deploy automation solutions at scale, cost-effectively, the set of tasks and… Read More »ServiceNow: How effectively does the system follow industry best practices for security and common compliance standards?
Investing a little extra in a proactive customer service approach now is a valuable strategy that can result in considerable dividends down the line, service… Read More »IT Service Desk: What types of complaint service desk received from clients?
On the back end of the system are the various computers, servers and data storage systems that create the cloud of computing services, enterprise architecture… Read More »ServiceNow: Where do you find a cloud architect?
These projects can introduce new processes and practices—new ways of doing business—that also need to be successfully implemented before organizations can take advantage of potential… Read More »ServiceNow: Is progress regularly reviewed against the benefits realization roadmap?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How good are you at your Incident Management practices?