Investing a little extra in a proactive customer service approach now is a valuable strategy that can result in considerable dividends down the line, service… Read More »IT Service Desk: What types of complaint service desk received from clients?
On the back end of the system are the various computers, servers and data storage systems that create the cloud of computing services, enterprise architecture… Read More »ServiceNow: Where do you find a cloud architect?
These projects can introduce new processes and practices—new ways of doing business—that also need to be successfully implemented before organizations can take advantage of potential… Read More »ServiceNow: Is progress regularly reviewed against the benefits realization roadmap?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How good are you at your Incident Management practices?
ServiceNow delivers akin standards through a unified IT cloud platform and automated ITSM services, which produce market-leading, enterprise-level solutions, the first goal of the incident… Read More »ServiceNow: What is the process for requesting non-IT services?
Trade credit insurance (also known as credit insurance, business credit insurance or export credit insurance) is an insurance policy and risk management product that covers… Read More »ServiceNow: What is covered by supplier management?
ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
Cultural biases influence purchasing behavior when information is processed in a cursory and spontaneous manner, one of the most difficult parts of project portfolio management… Read More »ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
Implementation services accelerate time to value with deployment, upgrade, and migration assistance, to ensure that the level of service availability delivered in all services is… Read More »ITSM: How confident are you that your current ITSM tool will meet your future requirements?
Your enterprise vulnerability management program can reach its full potential when it is built on well-established foundational goals that address the information needs of all… Read More »ServiceNow: Which activities should a service owner undertake?
The service analyst is responsible for analyzing service information for trends, changes, and anomalies to provide insight and foresight for service operations and continual service… Read More »ServiceNow: Which role is accountable for the operational management of a process?