Slas that are tailored toward services in the cloud often include information that differs from other agreements of the same stature. In addition, for the… Read More »Service Level Agreements: Which activities is Service Level Management responsible for?
Your commitment to the success of your customers drives you to provide high quality work and knowledge transfers that also ensure the continued success of… Read More »ITSM: How extensive is the vendors knowledge and experience with ITSM implementations?
The category includes software organizations, software-as-a-service providers, systems integrators, it solution providers, business process outsourcing firms, and other providers of technology services and solutions, optimize… Read More »IT Service Desk: Who provides your ITSM software?
Itil specifically covers it service management (itsm), whereas cobit deals with the integration of it into all parts of your enterprise, cobit was designed as… Read More »ITSM: What does your enterprise really want from IT Service Management ITSM?
Winning knowledge management program increases staff productivity, product and service quality, and deliverable consistency by capitalizing on intellectual and knowledge-based assets, servicenow is cloud based… Read More »ServiceNow: How is knowledge management integrated with incident management in your tool?
The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use,… Read More »ServiceNow: What happened to customer satisfaction?
In strategic planning all parts of the process are important, and perhaps the most important part involves developing your strategic, corporate goals, objectives and business… Read More »ServiceNow: Which is one of the primary objectives of Service Strategy?
You can avoid the added costs associated with purchasing, integrating, and setting up a separate service desk tool, while gaining efficiencies with an integrated solution,… Read More »ServiceNow: What does it cost you to get a new user up-and-running and productive?
Itsm involves a paradigm shift from managing it as stacks of individual components to focusing on the delivery of end-to-end services using best practice process… Read More »ServiceNow: Is your offering aligned to any process standards, frameworks or methodologies?
Sometimes availability is expressed in qualitative terms, indicating the extent to which a system can continue to work when a significant component or set of… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?