roadmap included making more use of the features available from the tool, maintaining apps and leveraging the integration within the system, and improving governance, for… Read More »ITSM: Does the scope also include process implementation in your existing ITSM tool?
Services are continually aligned to the business, and deliver efficient and reliable support over the entire lifecycle of products and services, automatically pull reports to… Read More »ServiceNow: Are it impacts and business impacts known, quantified, documented and aligned?
ServiceNow could be about making a product, managing a process, delivering a service or supplying materials – standards can cover a huge range of activities… Read More »ServiceNow: What is operational catalog information?
ITSM represents a way of management of the information and communication technologies, their operation and development that uses the principles of the service oriented management,… Read More »ITSM: Why it service management (itsm)?
Itsm positions it services as the key means of delivering and obtaining value, where an internal or external it service provider works with business customers,… Read More »IT Service Desk: Does the service provider have a service desk function based on ITIL principles?
In fact, with less margin for error and fewer economic reserves, smaller businesses are usually at greater risk for failure if the economy suffers –… Read More »ServiceNow: What about small to mid-sized businesses?
Akin tools also provide all of the information required to manage the work, the work force, and the costs necessary to generate management reports and… Read More »ServiceNow: Can the business provide all of the necessary supporting functions?
Ibm also uses a federated model to update service maps, so you can rely on an application discovery mapping or cmdb tool to populate needed… Read More »ServiceNow: Can smart reporting handle federated data for the CMDB?
By having policies and processes in place, you create standards and values for your business, it could be about making a product, managing a process,… Read More »ServiceNow: Do you have access to Service Design policies and standards?
Any use of customer data in non-production environments requires explicit, documented approval from all customers whose data is affected, and must comply with all legal… Read More »ServiceNow: Do you link to data outside of Remedy?