Free Assessment: 64 Service catalogue management Things You Should Know

What is involved in Service catalogue management

Find out what the related areas are that Service catalogue management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service catalogue management thinking-frame.

How far is your company on its Service catalogue management journey?

Take this short survey to gauge your organization’s progress toward Service catalogue management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Service catalogue management related domains to cover and 64 essential critical questions to check off in that domain.

The following domains are covered:

Service catalogue management, Service catalog, Cloud computing, IT Governance, IT Service Management, Information Technology Infrastructure Library, Information technology:

Service catalogue management Critical Criteria:

Probe Service catalogue management issues and point out improvements in Service catalogue management.

– What is the source of the strategies for Service catalogue management strengthening and reform?

– Does Service catalogue management appropriately measure and monitor risk?

– How can we improve Service catalogue management?

Service catalog Critical Criteria:

Demonstrate Service catalog failures and budget for Service catalog challenges.

– Think about the kind of project structure that would be appropriate for your Service catalogue management project. should it be formal and complex, or can it be less formal and relatively simple?

– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

– Do you monitor the effectiveness of your Service catalogue management activities?

– Which software allows an administrator to create and publish a service catalogue?

– What services are published in your organizations service catalog?

– What services are published in your organizations service catalog?

Cloud computing Critical Criteria:

Deliberate Cloud computing issues and reduce Cloud computing costs.

– How might we classify current cloud computing offerings across a spectrum, and how do the technical and business challenges differ depending on where in the spectrum a particular offering lies?

– Governance: Is there a governance structure to ensure that PII is managed and protected through its life cycle, even when it is stored or processed in a cloud computing environment?

– Have you considered what measures you will need to implement to ensure that the cloud provider complies with all applicable federal, state, and local privacy laws, including ferpa?

– With the increasing adoption of cloud computing do you think enterprise architecture as a discipline will become more or less important to us and why?

– Are the risks associated with cloud computing actually higher than the risks enterprises are facing today?

– How will technology advancements in soa, virtualization and cloud computing further enable saas adoption?

– How do you prove data provenance in a cloud computing scenario when you are using shared resources?

– What are the ways in which cloud computing and big data can work together?

– Will cloud computing lead to a reduction in IT expenditure?

– What are the pros cons of various oss for cloud computing?

– How is cloud computing shaping enterprise communications?

– Networks that are flexible, well-performing, and secure?

– What is the first priority cloud security concern?

– Is there a market for developing niche clouds?

– what is New About Cloud Computing Security?

– What Is the Lifecycle Services Framework?

– How do I estimate cloud computing costs?

– What is a benefit of cloud computing?

– Is the public cloud more secure?

IT Governance Critical Criteria:

Check IT Governance issues and give examples utilizing a core of simple IT Governance skills.

– Policy compliance is closely related to IT governance. Compliance has much to do with defining, controlling and governing security efforts. How should an organization respond to security events?

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Service catalogue management services/products?

– What is our formula for success in Service catalogue management ?

– what is the difference between data governance and it governance?

IT Service Management Critical Criteria:

Transcribe IT Service Management failures and cater for concise IT Service Management education.

– How quickly can a cloud service provider scale services and capability and is this quick enough for the requirements of the customer/consumer?

– Why do many organizations stumble or fail in their initial attempts at implementing itsm practices, and why wont we?

– What are the key differences between ITAM IT asset management and ITSM IT service management?

– What are the use cases that your organization is targeting currently for its cmdb/cms?

– What should be easier after implementing a good IT Service Management software tool?

– How much time does it take to consolidate information into meaningful reports?

– What should customers be looking for and expect from a good cloud service provider?

– What do enterprises really want from IT service management ITSM?

– What metrics will be provided and are they relevant?

– How does this service support business activities?

– What questions should be asked of a cloud service provider?

– How will changes affect the customers services?

– What software do I have and why do we have it?

– What do you see as your major ITSM challenge?

– Does anyone know the value of enterprise it?

– What availability levels are provided?

– Does IT get our business?

– How is it integrated?

– Available enough?

Information Technology Infrastructure Library Critical Criteria:

Audit Information Technology Infrastructure Library governance and handle a jump-start course to Information Technology Infrastructure Library.

– What are the business goals Service catalogue management is aiming to achieve?

Information technology Critical Criteria:

Depict Information technology management and modify and define the unique characteristics of interactive Information technology projects.

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How do mission and objectives affect the Service catalogue management processes of our organization?

– What are the record-keeping requirements of Service catalogue management activities?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?

– Do we have past Service catalogue management Successes?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service catalogue management Self Assessment:

Author: Gerard Blokdijk

CEO at The Art of Service |

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Service catalogue management External links:

Service Catalogue Management –

Service Catalogue Management –

Service Catalogue Management in ITIL | MyITstudy Blog

Service catalog External links:

CA Service Catalog – CA Technologies

Campus Connect – UFIT Service Catalog

IT Service Catalog

Cloud computing External links:

Cloud Computing and Data Center Infrastructure as a Service

Microsoft Azure Cloud Computing Platform & Services

LayerStack – Comprehensive suite of cloud computing …

IT Governance External links:

IT Governance Site | Washington State University

Intro into IT Governance Flashcards | Quizlet

IT Governance Indonesia (ITGID) – Home Page | ISACA …

IT Service Management External links:

#1 Authentication Suite For IT Service Management | AuthAnvil

IT Service Management | Availability Management | Optanix

ServiceAide: ITSM Tools – IT Service Management …

Information Technology Infrastructure Library External links:

Information Technology Infrastructure Library (ITIL) | …

Information technology External links:

IUanyWare | University Information Technology Services

Umail | University Information Technology Services

Box @ IU | University Information Technology Services