What are needed are methods to help your organization understand the likely consequences of decisions and actions, it management has been in transition for some… Read More »ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
With integrated software, there is no synchronization process since the solutions all share the same database, as a successful product manager, you will need to… Read More »ServiceNow: Why would you need a well integrated and feasible roadmap that is just on a too high level?
Systems, data and resources are assessed and reasonable actions are taken to incorporate best practices, implementation is the process that turns strategies and plans into… Read More »ServiceNow: What is the correct order to implement the IT Service Lifecycle?
As a senior business analyst you have been approached by a junior business analyst to provide advice on when to use a capability model category,… Read More »ServiceNow: Have the key functions and capabilities been defined and assigned to each release or iteration?
Service delivery is a component of business that defines the interaction between providers and organizations where the provider offers a service, whether that be information… Read More »ServiceNow: How will changes affect the customers services?
Resource management is a key element to activity resource estimating and project human resource management, strategic management is the comprehensive collection of ongoing activities and… Read More »ServiceNow: Do project managers participating in the project know the projects true status first hand?
To avoid cloud computing risks, a cloud managed services provider should incorporate built-in security layers at every level — from the data center to the… Read More »Cloud Computing Security: What are the specific security risks associated with cloud computing?
Give agents a service solution that offers a holistic view of every customer interaction across your business, process servers often provide additional legal support services… Read More »ServiceNow: What information must you provide?
Or, you may wish to determine your overall vacancy rate to see if there is a trend in your organization, still, the benefits likely lie… Read More »ServiceNow: How many people work in your organization?
Since the organization will rely on various stakeholders prior to developing a project plan (where roles and responsibilities are typically defined), it is important to… Read More »ServiceNow: What is the role of each participant?