ServiceNow delivers akin standards through a unified IT cloud platform and automated ITSM services, which produce market-leading, enterprise-level solutions, the first goal of the incident… Read More »ServiceNow: What is the process for requesting non-IT services?
Trade credit insurance (also known as credit insurance, business credit insurance or export credit insurance) is an insurance policy and risk management product that covers… Read More »ServiceNow: What is covered by supplier management?
ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
Cultural biases influence purchasing behavior when information is processed in a cursory and spontaneous manner, one of the most difficult parts of project portfolio management… Read More »ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
Implementation services accelerate time to value with deployment, upgrade, and migration assistance, to ensure that the level of service availability delivered in all services is… Read More »ITSM: How confident are you that your current ITSM tool will meet your future requirements?
Your enterprise vulnerability management program can reach its full potential when it is built on well-established foundational goals that address the information needs of all… Read More »ServiceNow: Which activities should a service owner undertake?
The service analyst is responsible for analyzing service information for trends, changes, and anomalies to provide insight and foresight for service operations and continual service… Read More »ServiceNow: Which role is accountable for the operational management of a process?
ServiceNow: Which process is responsible for the availability, confidentiality and integrity of data?
Although some of blockchains underlying capabilities provide data confidentiality, integrity and availability, just like other systems, cyber security controls and standards need to be adopted… Read More »ServiceNow: Which process is responsible for the availability, confidentiality and integrity of data?
Instead, security use cases should be used to specify requirements that the application shall successfully protect itself from its relevant security threats, common areas that… Read More »ServiceNow: What is a use case and how can it be applied to analyze the requirements of a system?
Akin metrics measure the performance of the people in operations function and can help identify where the discrepancy has its roots, if a discrepancy has… Read More »ServiceNow: Why were specific metrics selected?
Service Level Agreements: Which vendor have you chosen, or plan to choose, for Service Catalog or Service Level Management?
The market for cloud infrastructure-as-a-service (IaaS) is growing worldwide, with leading providers offering a broad set of capabilities and cost-savings potential on top of trusted… Read More »Service Level Agreements: Which vendor have you chosen, or plan to choose, for Service Catalog or Service Level Management?