ServiceNow: Do you have the right KPIs to run IT as your organization?

ServiceNow is an IT service management platform for recording, tracking, and managing a companys enterprise-level IT processes in a single location.


When an interruption in service occurs in the environment, it is important to consistently and accurately determine the severity of the interruption and the impact to users. ServiceNow enables digital workflows to drive business growth, increase resilience, and enhance employee productivity. ServiceNow CMDB is a single system of record which can maintain all configuration data related to a given infrastructure.


ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM.


ServiceNow is a fascinating company that has been a dramatic and very pleasant success for the past decade plus. ServiceNow is a software-as-a-service (SaaS) provider of IT service management (ITSM) software, including change management. ServiceNow is a leader in ITSM and also offers several workflow management products.

Want to check how your ServiceNow Processes are performing? You don’t know what you don’t know. Find out with our ServiceNow Self Assessment Toolkit: