You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts. As an example, one of the requirements for establishing an eCO account is to provide an email address.
To validate the integration is set up correctly, add @servicenow in a monitor or event notification, servicenow is an industry-leading solution for service delivery within large organizations, furthermore, make sure that you have the required information for your email server and the source email address.
Want to check how your ServiceNow Processes are performing? You don’t know what you don’t know. Find out with our ServiceNow Self Assessment Toolkit: