Itsm offers visibility, accessibility, speed, quality and replicability for all areas of the infrastructure. As well as optimized and automated management of it environments, beyond merely increasing automation, one saw an opportunity to use the platform to drive your organizational transformation of the business itself. In addition, service desk is the glue that binds together IT operations tasks, ranging from resource provisioning to problem and event management.
There are endless possibilities for you in the field of information technology, and you want to make sure you get started in the right place, you should expect to spend most of your time in design, architecture and development, conversely, marketing is largely a social tool that other organizations use to improve image, to attract organizations, or to raise money or sell products.
Want to check how your ServiceNow Processes are performing? You don’t know what you don’t know. Find out with our ServiceNow Self Assessment Toolkit: