Your commitment to the success of your customers drives you to provide high quality work and knowledge transfers that also ensure the continued success of… Read More »ITSM: How extensive is the vendors knowledge and experience with ITSM implementations?
Service Level Agreements: How important is SLM when you have external storage or processing services?
Sometimes availability is expressed in qualitative terms, indicating the extent to which a system can continue to work when a significant component or set of… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?
ServiceNow: Have the key functions and capabilities been defined and assigned to each release or iteration?
As a senior business analyst you have been approached by a junior business analyst to provide advice on when to use a capability model category,… Read More »ServiceNow: Have the key functions and capabilities been defined and assigned to each release or iteration?
Service delivery is a component of business that defines the interaction between providers and organizations where the provider offers a service, whether that be information… Read More »ServiceNow: How will changes affect the customers services?
ServiceNow: Do project managers participating in the project know the projects true status first hand?
Resource management is a key element to activity resource estimating and project human resource management, strategic management is the comprehensive collection of ongoing activities and… Read More »ServiceNow: Do project managers participating in the project know the projects true status first hand?
Thus, an increasing percentage of business analytics and other needs can be handled by in-memory technology, servicenow itsm aligns with itil standards to manage access… Read More »ITSM: Should you go back to the ITSM market to provide services that meet business demands?
One of the primary goals of your ITSM tool implementation should be to increase end user self-sufficiency and improve the IT-business relationship, in order to… Read More »ITSM: Which critical success factors are related to implementing ITSM?
ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: What ITSM system does your organization use?
Service quality management encompasses the monitoring and maintenance of the varied services that are offered to customers by your organization, it service management (ITSM) refers… Read More »ITSM: How do you influence culture through lean and ITSM (IT Service Management)?