The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How many capacity incidents have you managed today?
Is a cloud-based platform deployed in a browser that contains applications and data that can vary by instance and user, automating common business processes, there… Read More »ServiceNow: Are there expectations of collaboration and data sharing?
Your itsm solutions give you end-to-end visibility into processes and infrastructure through a single system of record for it, consolidating assets across your organization can… Read More »ServiceNow: Do you adequately support all of your end users devices?
On the back end of the system are the various computers, servers and data storage systems that create the cloud of computing services, enterprise architecture… Read More »ServiceNow: Where do you find a cloud architect?
ServiceNow: Which process is responsible for the availability, confidentiality and integrity of data?
Although some of blockchains underlying capabilities provide data confidentiality, integrity and availability, just like other systems, cyber security controls and standards need to be adopted… Read More »ServiceNow: Which process is responsible for the availability, confidentiality and integrity of data?
Instead, security use cases should be used to specify requirements that the application shall successfully protect itself from its relevant security threats, common areas that… Read More »ServiceNow: What is a use case and how can it be applied to analyze the requirements of a system?
The easiest way to put the whole system (ownership, responsibility and accountability) together is to create a strategic plan, that establishes generalized goals for the… Read More »ServiceNow: Who is responsible for the build, test and implementation of the change?
Here are some recent service businesses that are making it work with weird ideas, putting you at the core of the business, your advisors work… Read More »ServiceNow: Which service offerings are the most profitable?
Organizations must use management and employee input to formulate best practices ideas to serve customers effectively, the purpose of business intelligence in your organization is… Read More »ServiceNow: How do services support the end customer and the overall business objectives?
Put in place arrangements to perform business-critical functions, if a material part of staff is absent (e.g, relocation of staff from high-risk areas), provide asset… Read More »ServiceNow: Which function would provide staff to monitor events in an operations bridge?