To avoid cloud computing risks, a cloud managed services provider should incorporate built-in security layers at every level — from the data center to the… Read More »Cloud Computing Security: What are the specific security risks associated with cloud computing?
In fact, with less margin for error and fewer economic reserves, smaller businesses are usually at greater risk for failure if the economy suffers –… Read More »ServiceNow: What about small to mid-sized businesses?
Investing a little extra in a proactive customer service approach now is a valuable strategy that can result in considerable dividends down the line, service… Read More »IT Service Desk: What types of complaint service desk received from clients?
ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: What ITSM products are available with your customer service management license?
Data mining is a creative process best applied by progressing through a workflow consisting of a number of different stages, your itsm toolset plays an… Read More »ITSM: Is your ITSM rollout suffering from the are you there yet?
One of the primary goals of your ITSM tool implementation should be to increase end user self-sufficiency and improve the IT-business relationship, in order to… Read More »ITSM: Which critical success factors are related to implementing ITSM?
ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: What ITSM system does your organization use?
No consideration about ITIL can be had without first mentioning IT service management, or ITSM, in your world, outstanding performance simply means that the service… Read More »ITSM: Does your organization understand what an IT service is and the benefit of ITSM?
Quality assurance and quality control personnel and responsibilities overlap, which lends itself to confusion that could affect the total quality system, the development of IT… Read More »ITSM: Why is the ITSM monitor control loop covered under service operation?
Metrics are used to set the boundaries and margins of errors which apply to the behaviYour of the cloud service and any limitations. Nascent Customer… Read More »Service Level Agreements: Have you implemented Service Catalog or Service Level Management?