You can avoid the added costs associated with purchasing, integrating, and setting up a separate service desk tool, while gaining efficiencies with an integrated solution,… Read More »ServiceNow: What does it cost you to get a new user up-and-running and productive?
Itsm involves a paradigm shift from managing it as stacks of individual components to focusing on the delivery of end-to-end services using best practice process… Read More »ServiceNow: Is your offering aligned to any process standards, frameworks or methodologies?
ServiceNow: Why would you need a well integrated and feasible roadmap that is just on a too high level?
With integrated software, there is no synchronization process since the solutions all share the same database, as a successful product manager, you will need to… Read More »ServiceNow: Why would you need a well integrated and feasible roadmap that is just on a too high level?
Systems, data and resources are assessed and reasonable actions are taken to incorporate best practices, implementation is the process that turns strategies and plans into… Read More »ServiceNow: What is the correct order to implement the IT Service Lifecycle?
Service delivery is a component of business that defines the interaction between providers and organizations where the provider offers a service, whether that be information… Read More »ServiceNow: How will changes affect the customers services?
By allocating and scheduling resources based on resource capacity, availability, effort and scope, projects can avoid underand over-allocation, projects are separate from business-as-usual activities and… Read More »ServiceNow: Are new projects likely to deliver on time and within budget?
Any use of customer data in non-production environments requires explicit, documented approval from all customers whose data is affected, and must comply with all legal… Read More »ServiceNow: Do you link to data outside of Remedy?
ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
Cultural biases influence purchasing behavior when information is processed in a cursory and spontaneous manner, one of the most difficult parts of project portfolio management… Read More »ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
ServiceNow: What access restrictions are placed on the users by your organization or program office?
Akin ideas will help you turn support into a painless process and reduce customer service queues, prevent admin users from assigning themselves access or bypassing… Read More »ServiceNow: What access restrictions are placed on the users by your organization or program office?
Strengthen your customer relationships by uniting communications across your entire business, from marketing and sales to customer service and operations, purchase individual business credit reports… Read More »ServiceNow: Does the tool allow new service developments to be recorded?