Steps, your organization is most likely wasting resources by re-inventing knowledge, spending excess time locating difficult to find knowledge and unsuccessfully absorbing and using the… Read More »ServiceNow: How does your organization use Resources and Capabilities in creating value?
By having policies and processes in place, you create standards and values for your business, it could be about making a product, managing a process,… Read More »ServiceNow: Do you have access to Service Design policies and standards?
Gathers and determines requirements needed from other organizations and develops the solution to achieve business objectives. Other Management Some organizations take an ITSM approach to… Read More »ITSM: Why implement ITSM as a practice in your organization?
ServiceNow: How effectively does the system follow industry best practices for security and common compliance standards?
One thing that many organizations have in common is a lack of ability to deploy automation solutions at scale, cost-effectively, the set of tasks and… Read More »ServiceNow: How effectively does the system follow industry best practices for security and common compliance standards?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How good are you at your Incident Management practices?
ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
Cultural biases influence purchasing behavior when information is processed in a cursory and spontaneous manner, one of the most difficult parts of project portfolio management… Read More »ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
Your enterprise vulnerability management program can reach its full potential when it is built on well-established foundational goals that address the information needs of all… Read More »ServiceNow: Which activities should a service owner undertake?
The service analyst is responsible for analyzing service information for trends, changes, and anomalies to provide insight and foresight for service operations and continual service… Read More »ServiceNow: Which role is accountable for the operational management of a process?
Akin metrics measure the performance of the people in operations function and can help identify where the discrepancy has its roots, if a discrepancy has… Read More »ServiceNow: Why were specific metrics selected?
The easiest way to put the whole system (ownership, responsibility and accountability) together is to create a strategic plan, that establishes generalized goals for the… Read More »ServiceNow: Who is responsible for the build, test and implementation of the change?