Perhaps more than any other aspect of ITSM, the traditional service desk is undergoing rapid change, ai-powered analytics and self-healing control to improve employee productivity… Read More »IT Service Desk: What types of complaint service desk received from clients?
ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers,… Read More »ITSM: How should organizations measure the quality of ITSM?
Slas that are tailored toward services in the cloud often include information that differs from other agreements of the same stature. In addition, for the… Read More »Service Level Agreements: Which activities is Service Level Management responsible for?
The category includes software organizations, software-as-a-service providers, systems integrators, it solution providers, business process outsourcing firms, and other providers of technology services and solutions, optimize… Read More »IT Service Desk: Who provides your ITSM software?
The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use,… Read More »ServiceNow: What happened to customer satisfaction?
Service Level Agreements: How important is SLM when you have external storage or processing services?
Sometimes availability is expressed in qualitative terms, indicating the extent to which a system can continue to work when a significant component or set of… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?
Itsm positions it services as the key means of delivering and obtaining value, where an internal or external it service provider works with business customers,… Read More »IT Service Desk: Does the service provider have a service desk function based on ITIL principles?
Gathers and determines requirements needed from other organizations and develops the solution to achieve business objectives. Other Management Some organizations take an ITSM approach to… Read More »ITSM: Why implement ITSM as a practice in your organization?
Investing a little extra in a proactive customer service approach now is a valuable strategy that can result in considerable dividends down the line, service… Read More »IT Service Desk: What types of complaint service desk received from clients?
Implementation services accelerate time to value with deployment, upgrade, and migration assistance, to ensure that the level of service availability delivered in all services is… Read More »ITSM: How confident are you that your current ITSM tool will meet your future requirements?