Slas that are tailored toward services in the cloud often include information that differs from other agreements of the same stature. In addition, for the… Read More »Service Level Agreements: Which activities is Service Level Management responsible for?
To avoid cloud computing risks, a cloud managed services provider should incorporate built-in security layers at every level — from the data center to the… Read More »Cloud Computing Security: What are the specific security risks associated with cloud computing?
Gathers and determines requirements needed from other organizations and develops the solution to achieve business objectives. Other Management Some organizations take an ITSM approach to… Read More »ITSM: Why implement ITSM as a practice in your organization?
Implementation services accelerate time to value with deployment, upgrade, and migration assistance, to ensure that the level of service availability delivered in all services is… Read More »ITSM: How confident are you that your current ITSM tool will meet your future requirements?
ServiceNow service management (itsm) is the process of designing, delivering, managing, and improving the ServiceNow services your organization provides to its end users, planning, budgeting,… Read More »ServiceNow: Have all customers and other stakeholders been identified and recorded in the CMS?
The trending software development approach has many quantifiable technical and business benefits, including a move from centralized release management structures to adaptive release management, shorter… Read More »Service Transition: What itsm framework has your organization primarily adopted/adapted?
Whenever you plan to go in for enterprise mobility solutions, security is the most important factor that needs to be considered, if you read the… Read More »ITSM: Is your ITSM rollout suffering from the are you there yet?
Service Level Agreements: How important is SLM when you have external storage or processing services?
SaaS organizations are bound by contracts called service level agreements (SLAs) which guarantee a certain level of performance to customers, most good business process outsourcing… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?
Metrics are used to set the boundaries and margins of errors which apply to the behaviYour of the cloud service and any limitations. Nascent Customer… Read More »Service Level Agreements: Have you implemented Service Catalog or Service Level Management?