Any use of customer data in non-production environments requires explicit, documented approval from all customers whose data is affected, and must comply with all legal… Read More »ServiceNow: Do you link to data outside of Remedy?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How many capacity incidents have you managed today?
Configuration management is generally referred to as an overall process of which keeps track of what version of the code is on what server, how… Read More »ServiceNow: Is configuration/asset management easy to understand and use?
These projects can introduce new processes and practices—new ways of doing business—that also need to be successfully implemented before organizations can take advantage of potential… Read More »ServiceNow: Is progress regularly reviewed against the benefits realization roadmap?
ServiceNow service management (itsm) is the process of designing, delivering, managing, and improving the ServiceNow services your organization provides to its end users, planning, budgeting,… Read More »ServiceNow: Have all customers and other stakeholders been identified and recorded in the CMS?
If the key is truly random and known only to sender and recipient, the code can be unbreakable, decrypt and read encrypted email with confidence,… Read More »ServiceNow: How do you get the key to a recipient of the encrypted information?
You can really code yourself into a corner in servicenow if you try to accommodate every request and over customize. Human Service Close multiple incidents… Read More »ServiceNow: Do you reopen an incident once it is closed?
Coordinate audit plans or programs with external audit organizations and, or third parties engaged to perform internal audit functions. Financial Team Often referred to as… Read More »ServiceNow: Are the appropriate IT resources adequate to meet planned commitments?
Cloud computing audits have become a standard as users are realizing that risks exist since data is being hosted by other organizations, mobile device testing… Read More »ServiceNow: What is cloud testing and what is its purpose?
Issues like project time management, budget and resource allocation, and the promise of high quality results require that project managers have exceptional leadership skills, there… Read More »ServiceNow: How certain the project manager is that the project will end on time and on budget?