The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use,… Read More »ServiceNow: What happened to customer satisfaction?
These projects can introduce new processes and practices—new ways of doing business—that also need to be successfully implemented before organizations can take advantage of potential… Read More »ServiceNow: Is progress regularly reviewed against the benefits realization roadmap?
Put in place arrangements to perform business-critical functions, if a material part of staff is absent (e.g, relocation of staff from high-risk areas), provide asset… Read More »ServiceNow: Which function would provide staff to monitor events in an operations bridge?
Whether it be bad-mouthing each other, organization leadership or dress code policies, complaints show a mentality of defeat rather than feeling empowered by your organization… Read More »ServiceNow: How do you expect employees to be proactive if management show is reactive behavior?
ServiceNow is a great tool for increasing workflow efficiency across your business. And also, there are risks that are inherited with all cloud apps, specifically… Read More »ServiceNow: How do you assess your existing applications against cloud migration?