ServiceNow is very transparent about recommending when a vendor partner may be the best approach depending on the customers timing and goals, especially if cost… Read More »ServiceNow: Are milestone deliverables effectively tracked and compared to project plan?
ServiceNow provides IT organizations with an easy and intuitive customer experience by replacing existing IT portals with one consumer-friendly store front. Who You can deploy… Read More »ServiceNow: Why do other organizations struggle so much creating appropriate metrics?
Your commitment to the success of your customers drives you to provide high quality work and knowledge transfers that also ensure the continued success of… Read More »ITSM: How extensive is the vendors knowledge and experience with ITSM implementations?
To avoid cloud computing risks, a cloud managed services provider should incorporate built-in security layers at every level — from the data center to the… Read More »Cloud Computing Security: What are the specific security risks associated with cloud computing?
Since the organization will rely on various stakeholders prior to developing a project plan (where roles and responsibilities are typically defined), it is important to… Read More »ServiceNow: What is the role of each participant?
ServiceNow creates a single system of record for all IT processes within a company and offers everything-as-a-service cloud computing, including platform-as-a-service enterprise service management software,… Read More »ServiceNow: Is there a common function for provisioning IDs and access?
Create controls and determine your business applications that should comply with the control to protect your business from key risks, ensure operational effectiveness of your… Read More »COBIT: What ITSM tools are being used by your organization at present?
Configuration management is generally referred to as an overall process of which keeps track of what version of the code is on what server, how… Read More »ServiceNow: Is configuration/asset management easy to understand and use?
Implementation services accelerate time to value with deployment, upgrade, and migration assistance, to ensure that the level of service availability delivered in all services is… Read More »ITSM: How confident are you that your current ITSM tool will meet your future requirements?
Whenever you plan to go in for enterprise mobility solutions, security is the most important factor that needs to be considered, if you read the… Read More »ITSM: Is your ITSM rollout suffering from the are you there yet?