Ibm also uses a federated model to update service maps, so you can rely on an application discovery mapping or cmdb tool to populate needed… Read More »ServiceNow: Can smart reporting handle federated data for the CMDB?
Investing a little extra in a proactive customer service approach now is a valuable strategy that can result in considerable dividends down the line, service… Read More »IT Service Desk: What types of complaint service desk received from clients?
Good customer service is defined as any positive encounter between a customer and an employee of a organization, service strategy includes the processes of strategy… Read More »IT Service Desk: What is the biggest challenge service desk has to encounter?
No consideration about ITIL can be had without first mentioning IT service management, or ITSM, in your world, outstanding performance simply means that the service… Read More »ITSM: Does your organization understand what an IT service is and the benefit of ITSM?
The selection and purchase of a new ITSM tool is a great opportunity to consolidate things—whether multiple service desk teams, multiple tools, or variant processes,… Read More »ITSM: What are your current challenges within your current ITSM processes?