Itil specifically covers it service management (itsm), whereas cobit deals with the integration of it into all parts of your enterprise, cobit was designed as… Read More »ITSM: What does your enterprise really want from IT Service Management ITSM?
ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
What are needed are methods to help your organization understand the likely consequences of decisions and actions, it management has been in transition for some… Read More »ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
Becoming an intelligent business requires a deep understanding of the challenges and opportunities that exist in your world, access is a function of the amount… Read More »Digital Workplace Strategy: What technology is used for the reporting and dashboards?
By having policies and processes in place, you create standards and values for your business, it could be about making a product, managing a process,… Read More »ServiceNow: Do you have access to Service Design policies and standards?
Sound digital ux design has never been more important for establishing trust with your user base, equally, high-quality experiences are based on empathy, analytics and… Read More »UX Design: What is different about the user experience?
ITSM: Has your organization realised the benefit it expected to achieve from integrating your internal ITSM environment with that of your external providers?
Change management incorporates your organizational tools that can be utilized to help individuals make successful personal transitions resulting in the adoption and realization of change,… Read More »ITSM: Has your organization realised the benefit it expected to achieve from integrating your internal ITSM environment with that of your external providers?
Data mining is a creative process best applied by progressing through a workflow consisting of a number of different stages, your itsm toolset plays an… Read More »ITSM: Is your ITSM rollout suffering from the are you there yet?
Service Level Agreements: How important is SLM when you have external storage or processing services?
SaaS organizations are bound by contracts called service level agreements (SLAs) which guarantee a certain level of performance to customers, most good business process outsourcing… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?
One of the primary goals of your ITSM tool implementation should be to increase end user self-sufficiency and improve the IT-business relationship, in order to… Read More »ITSM: Which critical success factors are related to implementing ITSM?
No consideration about ITIL can be had without first mentioning IT service management, or ITSM, in your world, outstanding performance simply means that the service… Read More »ITSM: Does your organization understand what an IT service is and the benefit of ITSM?