Slas that are tailored toward services in the cloud often include information that differs from other agreements of the same stature. In addition, for the… Read More »Service Level Agreements: Which activities is Service Level Management responsible for?
Your commitment to the success of your customers drives you to provide high quality work and knowledge transfers that also ensure the continued success of… Read More »ITSM: How extensive is the vendors knowledge and experience with ITSM implementations?
Itil specifically covers it service management (itsm), whereas cobit deals with the integration of it into all parts of your enterprise, cobit was designed as… Read More »ITSM: What does your enterprise really want from IT Service Management ITSM?
In strategic planning all parts of the process are important, and perhaps the most important part involves developing your strategic, corporate goals, objectives and business… Read More »ServiceNow: Which is one of the primary objectives of Service Strategy?
Service Level Agreements: How important is SLM when you have external storage or processing services?
Sometimes availability is expressed in qualitative terms, indicating the extent to which a system can continue to work when a significant component or set of… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?
ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
What are needed are methods to help your organization understand the likely consequences of decisions and actions, it management has been in transition for some… Read More »ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
roadmap included making more use of the features available from the tool, maintaining apps and leveraging the integration within the system, and improving governance, for… Read More »ITSM: Does the scope also include process implementation in your existing ITSM tool?
Itsm positions it services as the key means of delivering and obtaining value, where an internal or external it service provider works with business customers,… Read More »IT Service Desk: Does the service provider have a service desk function based on ITIL principles?
Gathers and determines requirements needed from other organizations and develops the solution to achieve business objectives. Other Management Some organizations take an ITSM approach to… Read More »ITSM: Why implement ITSM as a practice in your organization?
Service Level Agreements: Which vendor have you chosen, or plan to choose, for Service Catalog or Service Level Management?
The market for cloud infrastructure-as-a-service (IaaS) is growing worldwide, with leading providers offering a broad set of capabilities and cost-savings potential on top of trusted… Read More »Service Level Agreements: Which vendor have you chosen, or plan to choose, for Service Catalog or Service Level Management?