The trending software development approach has many quantifiable technical and business benefits, including a move from centralized release management structures to adaptive release management, shorter… Read More »Service Transition: What itsm framework has your organization primarily adopted/adapted?
ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: What ITSM products are available with your customer service management license?
With organizations getting handy with distributed networks, shaping the skills of the existing staff to handle complex customer queries becomes pivotal, itsm can be an… Read More »ITSM: What do enterprises really want from IT Service Management ITSM?
Whenever you plan to go in for enterprise mobility solutions, security is the most important factor that needs to be considered, if you read the… Read More »ITSM: Is your ITSM rollout suffering from the are you there yet?
Data mining is a creative process best applied by progressing through a workflow consisting of a number of different stages, your itsm toolset plays an… Read More »ITSM: Is your ITSM rollout suffering from the are you there yet?
Service Level Agreements: How important is SLM when you have external storage or processing services?
SaaS organizations are bound by contracts called service level agreements (SLAs) which guarantee a certain level of performance to customers, most good business process outsourcing… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?
Information is power, and you need every bit of power you can get to run your service desk. Predictive Business Since business processes and technology… Read More »ITSM: How do you optimize ITSM investments and the value delivered to the business?
Metrics are used to set the boundaries and margins of errors which apply to the behaviYour of the cloud service and any limitations. Nascent Customer… Read More »Service Level Agreements: Have you implemented Service Catalog or Service Level Management?
You have mentioned previously that designing reliable metrics is an ITSM best practice to ensure your services are in line with business goals, servicenow itsm… Read More »ITSM: How often should you review and modify your ITSM metrics?
Transforming end user services as the centerpiece of IT service management (ITSM) operations is key to realizing the most important benefit, improved IT service quality… Read More »IT Service Desk: When does the current ITSM solution contract expire?