Perhaps more than any other aspect of ITSM, the traditional service desk is undergoing rapid change, ai-powered analytics and self-healing control to improve employee productivity… Read More »IT Service Desk: What types of complaint service desk received from clients?
The category includes software organizations, software-as-a-service providers, systems integrators, it solution providers, business process outsourcing firms, and other providers of technology services and solutions, optimize… Read More »IT Service Desk: Who provides your ITSM software?
ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
What are needed are methods to help your organization understand the likely consequences of decisions and actions, it management has been in transition for some… Read More »ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
To avoid cloud computing risks, a cloud managed services provider should incorporate built-in security layers at every level — from the data center to the… Read More »Cloud Computing Security: What are the specific security risks associated with cloud computing?
Or, you may wish to determine your overall vacancy rate to see if there is a trend in your organization, still, the benefits likely lie… Read More »ServiceNow: How many people work in your organization?
Since the organization will rely on various stakeholders prior to developing a project plan (where roles and responsibilities are typically defined), it is important to… Read More »ServiceNow: What is the role of each participant?
Services are continually aligned to the business, and deliver efficient and reliable support over the entire lifecycle of products and services, automatically pull reports to… Read More »ServiceNow: Are it impacts and business impacts known, quantified, documented and aligned?
ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: What ITSM products are available with your customer service management license?
With organizations getting handy with distributed networks, shaping the skills of the existing staff to handle complex customer queries becomes pivotal, itsm can be an… Read More »ITSM: What do enterprises really want from IT Service Management ITSM?
Whenever you plan to go in for enterprise mobility solutions, security is the most important factor that needs to be considered, if you read the… Read More »ITSM: Is your ITSM rollout suffering from the are you there yet?