Slas that are tailored toward services in the cloud often include information that differs from other agreements of the same stature. In addition, for the… Read More »Service Level Agreements: Which activities is Service Level Management responsible for?
Your commitment to the success of your customers drives you to provide high quality work and knowledge transfers that also ensure the continued success of… Read More »ITSM: How extensive is the vendors knowledge and experience with ITSM implementations?
Itil specifically covers it service management (itsm), whereas cobit deals with the integration of it into all parts of your enterprise, cobit was designed as… Read More »ITSM: What does your enterprise really want from IT Service Management ITSM?
You can avoid the added costs associated with purchasing, integrating, and setting up a separate service desk tool, while gaining efficiencies with an integrated solution,… Read More »ServiceNow: What does it cost you to get a new user up-and-running and productive?
ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
What are needed are methods to help your organization understand the likely consequences of decisions and actions, it management has been in transition for some… Read More »ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
Service delivery is a component of business that defines the interaction between providers and organizations where the provider offers a service, whether that be information… Read More »ServiceNow: How will changes affect the customers services?
ServiceNow: Do project managers participating in the project know the projects true status first hand?
Resource management is a key element to activity resource estimating and project human resource management, strategic management is the comprehensive collection of ongoing activities and… Read More »ServiceNow: Do project managers participating in the project know the projects true status first hand?
Since the organization will rely on various stakeholders prior to developing a project plan (where roles and responsibilities are typically defined), it is important to… Read More »ServiceNow: What is the role of each participant?
Steps, your organization is most likely wasting resources by re-inventing knowledge, spending excess time locating difficult to find knowledge and unsuccessfully absorbing and using the… Read More »ServiceNow: How does your organization use Resources and Capabilities in creating value?
ServiceNow: How many jobs/people will be affected by the consolidation goals outlined in the tactical plan?
Ideally businesses should look to invest in a single tool that can simplify database access, management, and development, while also reducing complexity and improving productivity,… Read More »ServiceNow: How many jobs/people will be affected by the consolidation goals outlined in the tactical plan?