ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. Who Otherwise,… Read More »ServiceNow: Have all team members been part of identifying risks?
ServiceNow supports all common ITIL processes including incident, problem, change, request fulfillment, service level management and others. Who There are many instances in which preventive… Read More »ServiceNow: Can the business provide all of the necessary supporting functions?
ServiceNow is an IT service management platform for recording, tracking, and managing a companys enterprise-level IT processes in a single location. Map When an interruption… Read More »ServiceNow: Do you have the right KPIs to run IT as your organization?
ServiceNow: Does the cloud service provider require third-party providers in order to deliver services?
ServiceNow is a cloud-based as-a-service platform for enterprise management software and IT operations and business management. Recognize IT service management provides supporting policies and procedures… Read More »ServiceNow: Does the cloud service provider require third-party providers in order to deliver services?
ServiceNow creates a single system of record for all IT processes within a company and offers everything-as-a-service cloud computing, including platform-as-a-service enterprise service management software.… Read More »ServiceNow: How do you do impact analysis now, without a CMDB?
Slas that are tailored toward services in the cloud often include information that differs from other agreements of the same stature. In addition, for the… Read More »Service Level Agreements: Which activities is Service Level Management responsible for?
Your commitment to the success of your customers drives you to provide high quality work and knowledge transfers that also ensure the continued success of… Read More »ITSM: How extensive is the vendors knowledge and experience with ITSM implementations?
Itil specifically covers it service management (itsm), whereas cobit deals with the integration of it into all parts of your enterprise, cobit was designed as… Read More »ITSM: What does your enterprise really want from IT Service Management ITSM?
You can avoid the added costs associated with purchasing, integrating, and setting up a separate service desk tool, while gaining efficiencies with an integrated solution,… Read More »ServiceNow: What does it cost you to get a new user up-and-running and productive?
ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?
What are needed are methods to help your organization understand the likely consequences of decisions and actions, it management has been in transition for some… Read More »ITSM: Is the resulting ITSM Business Process Implementation Plan intended to focus on short-term, mid-term and long-term maturity targets?