ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. Who Otherwise,… Read More »ServiceNow: Have all team members been part of identifying risks?
ServiceNow is an IT service management platform for recording, tracking, and managing a companys enterprise-level IT processes in a single location. Map When an interruption… Read More »ServiceNow: Do you have the right KPIs to run IT as your organization?
ServiceNow is very transparent about recommending when a vendor partner may be the best approach depending on the customers timing and goals, especially if cost… Read More »ServiceNow: Are milestone deliverables effectively tracked and compared to project plan?
ServiceNow provides IT organizations with an easy and intuitive customer experience by replacing existing IT portals with one consumer-friendly store front. Who You can deploy… Read More »ServiceNow: Why do other organizations struggle so much creating appropriate metrics?
ServiceNow creates a single system of record for all IT processes within a company and offers everything-as-a-service cloud computing, including platform-as-a-service enterprise service management software.… Read More »ServiceNow: How do you do impact analysis now, without a CMDB?
ServiceNow: What capability and capacity already exists in the business for providing each SIAM component?
ServiceNow concept of professional services is your organization providing business-to-business services where the services are knowledge intensive and are delivered by highly skilled resources, responsible… Read More »ServiceNow: What capability and capacity already exists in the business for providing each SIAM component?
Itil specifically covers it service management (itsm), whereas cobit deals with the integration of it into all parts of your enterprise, cobit was designed as… Read More »ITSM: What does your enterprise really want from IT Service Management ITSM?
Winning knowledge management program increases staff productivity, product and service quality, and deliverable consistency by capitalizing on intellectual and knowledge-based assets, servicenow is cloud based… Read More »ServiceNow: How is knowledge management integrated with incident management in your tool?
The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use,… Read More »ServiceNow: What happened to customer satisfaction?
In strategic planning all parts of the process are important, and perhaps the most important part involves developing your strategic, corporate goals, objectives and business… Read More »ServiceNow: Which is one of the primary objectives of Service Strategy?