ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers,… Read More »ITSM: How should organizations measure the quality of ITSM?
ServiceNow: Have the key functions and capabilities been defined and assigned to each release or iteration?
As a senior business analyst you have been approached by a junior business analyst to provide advice on when to use a capability model category,… Read More »ServiceNow: Have the key functions and capabilities been defined and assigned to each release or iteration?
Create controls and determine your business applications that should comply with the control to protect your business from key risks, ensure operational effectiveness of your… Read More »COBIT: What ITSM tools are being used by your organization at present?
Like accounting and legal, every business needs to invest in technology to compete, project management has emerged as one of the most prominent business skills… Read More »ServiceNow: Are new projects likely to deliver on time and within budget?
Servicenow it offers real-time communication, collaboration and resource sharing covering it, human resources, security, customer service, software development, facilities, field service, marketing, finance and legal… Read More »ServiceNow: Which are characteristics of a service?
Services are continually aligned to the business, and deliver efficient and reliable support over the entire lifecycle of products and services, automatically pull reports to… Read More »ServiceNow: Are it impacts and business impacts known, quantified, documented and aligned?
ServiceNow could be about making a product, managing a process, delivering a service or supplying materials – standards can cover a huge range of activities… Read More »ServiceNow: What is operational catalog information?
Ibm also uses a federated model to update service maps, so you can rely on an application discovery mapping or cmdb tool to populate needed… Read More »ServiceNow: Can smart reporting handle federated data for the CMDB?
By having policies and processes in place, you create standards and values for your business, it could be about making a product, managing a process,… Read More »ServiceNow: Do you have access to Service Design policies and standards?
Any use of customer data in non-production environments requires explicit, documented approval from all customers whose data is affected, and must comply with all legal… Read More »ServiceNow: Do you link to data outside of Remedy?