ServiceNow is very transparent about recommending when a vendor partner may be the best approach depending on the customers timing and goals, especially if cost… Read More »ServiceNow: Are milestone deliverables effectively tracked and compared to project plan?
ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers,… Read More »ITSM: How should organizations measure the quality of ITSM?
ServiceNow concept of professional services is your organization providing business-to-business services where the services are knowledge intensive and are delivered by highly skilled resources, responsible… Read More »ServiceNow: What capability and capacity already exists in the business for providing each SIAM component?
Your commitment to the success of your customers drives you to provide high quality work and knowledge transfers that also ensure the continued success of… Read More »ITSM: How extensive is the vendors knowledge and experience with ITSM implementations?
Winning knowledge management program increases staff productivity, product and service quality, and deliverable consistency by capitalizing on intellectual and knowledge-based assets, servicenow is cloud based… Read More »ServiceNow: How is knowledge management integrated with incident management in your tool?
Itsm involves a paradigm shift from managing it as stacks of individual components to focusing on the delivery of end-to-end services using best practice process… Read More »ServiceNow: Is your offering aligned to any process standards, frameworks or methodologies?
Service delivery is a component of business that defines the interaction between providers and organizations where the provider offers a service, whether that be information… Read More »ServiceNow: How will changes affect the customers services?
ServiceNow creates a single system of record for all IT processes within a company and offers everything-as-a-service cloud computing, including platform-as-a-service enterprise service management software,… Read More »ServiceNow: Is there a common function for provisioning IDs and access?
Steps, your organization is most likely wasting resources by re-inventing knowledge, spending excess time locating difficult to find knowledge and unsuccessfully absorbing and using the… Read More »ServiceNow: How does your organization use Resources and Capabilities in creating value?
Ideally businesses should look to invest in a single tool that can simplify database access, management, and development, while also reducing complexity and improving productivity,… Read More »ServiceNow: How many jobs/people will be affected by the consolidation goals outlined in the tactical plan?