The category includes software organizations, software-as-a-service providers, systems integrators, it solution providers, business process outsourcing firms, and other providers of technology services and solutions, optimize… Read More »IT Service Desk: Who provides your ITSM software?
By incorporation industry best practices into your business processes and management strategies, you can help you stay ahead of the competition and better serve your… Read More »ServiceNow: How do you charge for consulting services?
ITSM represents a way of management of the information and communication technologies, their operation and development that uses the principles of the service oriented management,… Read More »ITSM: Why it service management (itsm)?
Itsm positions it services as the key means of delivering and obtaining value, where an internal or external it service provider works with business customers,… Read More »IT Service Desk: Does the service provider have a service desk function based on ITIL principles?
Gathers and determines requirements needed from other organizations and develops the solution to achieve business objectives. Other Management Some organizations take an ITSM approach to… Read More »ITSM: Why implement ITSM as a practice in your organization?
These projects can introduce new processes and practices—new ways of doing business—that also need to be successfully implemented before organizations can take advantage of potential… Read More »ServiceNow: Is progress regularly reviewed against the benefits realization roadmap?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How good are you at your Incident Management practices?
ServiceNow delivers akin standards through a unified IT cloud platform and automated ITSM services, which produce market-leading, enterprise-level solutions, the first goal of the incident… Read More »ServiceNow: What is the process for requesting non-IT services?
Trade credit insurance (also known as credit insurance, business credit insurance or export credit insurance) is an insurance policy and risk management product that covers… Read More »ServiceNow: What is covered by supplier management?
ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?
Cultural biases influence purchasing behavior when information is processed in a cursory and spontaneous manner, one of the most difficult parts of project portfolio management… Read More »ServiceNow: How do you provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities?