Your enterprise vulnerability management program can reach its full potential when it is built on well-established foundational goals that address the information needs of all… Read More »ServiceNow: Which activities should a service owner undertake?
The service analyst is responsible for analyzing service information for trends, changes, and anomalies to provide insight and foresight for service operations and continual service… Read More »ServiceNow: Which role is accountable for the operational management of a process?
Akin metrics measure the performance of the people in operations function and can help identify where the discrepancy has its roots, if a discrepancy has… Read More »ServiceNow: Why were specific metrics selected?
ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: What ITSM products are available with your customer service management license?
With organizations getting handy with distributed networks, shaping the skills of the existing staff to handle complex customer queries becomes pivotal, itsm can be an… Read More »ITSM: What do enterprises really want from IT Service Management ITSM?
Data mining is a creative process best applied by progressing through a workflow consisting of a number of different stages, your itsm toolset plays an… Read More »ITSM: Is your ITSM rollout suffering from the are you there yet?
If the key is truly random and known only to sender and recipient, the code can be unbreakable, decrypt and read encrypted email with confidence,… Read More »ServiceNow: How do you get the key to a recipient of the encrypted information?
Service Level Agreements: How important is SLM when you have external storage or processing services?
SaaS organizations are bound by contracts called service level agreements (SLAs) which guarantee a certain level of performance to customers, most good business process outsourcing… Read More »Service Level Agreements: How important is SLM when you have external storage or processing services?
Coordinate audit plans or programs with external audit organizations and, or third parties engaged to perform internal audit functions. Financial Team Often referred to as… Read More »ServiceNow: Are the appropriate IT resources adequate to meet planned commitments?
Using established approaches and domain expertise, you can provide services to industry specific functions, processes as well, servicenow provides pre-made standard integrations, with absolutely no… Read More »ServiceNow: Which form of outsourcing provides domain based business expertise?