Technician

IT Service Desk: Do reflect what your Service Desk or Help Desk does?

by blokdijk
April 21, 2020

No matter what challenges your customer service faces, managing a help desk requires a holistic point of view, built on sound help desk practices. Easiest… Read More »IT Service Desk: Do reflect what your Service Desk or Help Desk does?

IT Service Desk: What is the biggest challenge service desk has to encounter?

by blokdijk
April 21, 2020

Good customer service is defined as any positive encounter between a customer and an employee of a organization, service strategy includes the processes of strategy… Read More »IT Service Desk: What is the biggest challenge service desk has to encounter?