ServiceNow is very transparent about recommending when a vendor partner may be the best approach depending on the customers timing and goals, especially if cost… Read More »ServiceNow: Are milestone deliverables effectively tracked and compared to project plan?
ServiceNow provides IT organizations with an easy and intuitive customer experience by replacing existing IT portals with one consumer-friendly store front. Who You can deploy… Read More »ServiceNow: Why do other organizations struggle so much creating appropriate metrics?
ServiceNow: What capability and capacity already exists in the business for providing each SIAM component?
ServiceNow concept of professional services is your organization providing business-to-business services where the services are knowledge intensive and are delivered by highly skilled resources, responsible… Read More »ServiceNow: What capability and capacity already exists in the business for providing each SIAM component?
Your commitment to the success of your customers drives you to provide high quality work and knowledge transfers that also ensure the continued success of… Read More »ITSM: How extensive is the vendors knowledge and experience with ITSM implementations?
You can avoid the added costs associated with purchasing, integrating, and setting up a separate service desk tool, while gaining efficiencies with an integrated solution,… Read More »ServiceNow: What does it cost you to get a new user up-and-running and productive?
To avoid cloud computing risks, a cloud managed services provider should incorporate built-in security layers at every level — from the data center to the… Read More »Cloud Computing Security: What are the specific security risks associated with cloud computing?
Or, you may wish to determine your overall vacancy rate to see if there is a trend in your organization, still, the benefits likely lie… Read More »ServiceNow: How many people work in your organization?
Since the organization will rely on various stakeholders prior to developing a project plan (where roles and responsibilities are typically defined), it is important to… Read More »ServiceNow: What is the role of each participant?
ServiceNow creates a single system of record for all IT processes within a company and offers everything-as-a-service cloud computing, including platform-as-a-service enterprise service management software,… Read More »ServiceNow: Is there a common function for provisioning IDs and access?
By understanding your challenges and needs of your customers, and work with you every step of the way to ensure your goals and aspirations are… Read More »ServiceNow: Do your customers see and understand the business value of IT?