The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use,… Read More »ServiceNow: What happened to customer satisfaction?
Put in place arrangements to perform business-critical functions, if a material part of staff is absent (e.g, relocation of staff from high-risk areas), provide asset… Read More »ServiceNow: Which function would provide staff to monitor events in an operations bridge?
Management of your resources, cloud providers, and ROI is the strategy for successful cloud monitoring, sales dashboards and scorecards can be used to track results… Read More »ServiceNow: Are the events tracked at the right level of granularity?
There has been a shift in service based architectures over the last few years towards smaller, more focussed micro services, after the swapping of IP… Read More »ServiceNow: What are boundaries and interfaces between services?
ServiceNow: What access restrictions are placed on the users by your organization or program office?
Akin ideas will help you turn support into a painless process and reduce customer service queues, prevent admin users from assigning themselves access or bypassing… Read More »ServiceNow: What access restrictions are placed on the users by your organization or program office?
Itsm offers visibility, accessibility, speed, quality and replicability for all areas of the infrastructure. As well as optimized and automated management of it environments, beyond… Read More »ServiceNow: Should your organization expand testing beyond IT?
Adopting a new warehouse inventory management system can be an exciting time for your organization. Disparate Development Inventory control software should be paired with an… Read More »ServiceNow: Are there specific levels of control required for traceability and auditability?
Dedicated change management resources provide focus and keep track of change management activities, it also serves many other functions throughout your organization and it utilized… Read More »ServiceNow: How many people does the change impact?
ServiceNow: How effectively does the system allow your organization to extend functionality to support its unique business requirements?
To reach the full business potential of digital business, your organization must become continuously intelligent and innovating, integrated within itself and across its ecosystems, and… Read More »ServiceNow: How effectively does the system allow your organization to extend functionality to support its unique business requirements?
You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts. As an example, one of the requirements for establishing… Read More »ServiceNow: Do you set them up on the system?