Becoming an intelligent business requires a deep understanding of the challenges and opportunities that exist in your world, access is a function of the amount… Read More »Digital Workplace Strategy: What technology is used for the reporting and dashboards?
By having policies and processes in place, you create standards and values for your business, it could be about making a product, managing a process,… Read More »ServiceNow: Do you have access to Service Design policies and standards?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: How good are you at your Incident Management practices?
Your enterprise vulnerability management program can reach its full potential when it is built on well-established foundational goals that address the information needs of all… Read More »ServiceNow: Which activities should a service owner undertake?
The service analyst is responsible for analyzing service information for trends, changes, and anomalies to provide insight and foresight for service operations and continual service… Read More »ServiceNow: Which role is accountable for the operational management of a process?