Service design is a user-centered approach, and it defines users in quite a different way from UX design and other disciplines, ux has grown into… Read More »UX Design: What is different about the user experience?
Becoming an intelligent business requires a deep understanding of the challenges and opportunities that exist in your world, access is a function of the amount… Read More »Digital Workplace Strategy: What technology is used for the reporting and dashboards?
ServiceNow: What constitutes a customization versus what constitutes a configuration in the toolset?
At its most fundamental level, configuration management is a structured process accommodating change and perpetually documenting how a physical system is configured, sdn makes networks… Read More »ServiceNow: What constitutes a customization versus what constitutes a configuration in the toolset?
Implementation services accelerate time to value with deployment, upgrade, and migration assistance, to ensure that the level of service availability delivered in all services is… Read More »ITSM: How confident are you that your current ITSM tool will meet your future requirements?
Some business functions that can experience value faster by extending ITSM beyond IT are, customer service management, human resource delivery, project portfolio, point of service… Read More »ServiceNow: How, and in what areas, is IT delivering value to your organizations?
Understanding what the data is telling you impacts your information architecture, personas, user flows, interface design, and a variety of other aspects of the user… Read More »UX Design: What is different about the user experience?