Put in place arrangements to perform business-critical functions, if a material part of staff is absent (e.g, relocation of staff from high-risk areas), provide asset… Read More »ServiceNow: Which function would provide staff to monitor events in an operations bridge?
There has been a shift in service based architectures over the last few years towards smaller, more focussed micro services, after the swapping of IP… Read More »ServiceNow: What are boundaries and interfaces between services?
Itsm offers visibility, accessibility, speed, quality and replicability for all areas of the infrastructure. As well as optimized and automated management of it environments, beyond… Read More »ServiceNow: Should your organization expand testing beyond IT?
Dedicated change management resources provide focus and keep track of change management activities, it also serves many other functions throughout your organization and it utilized… Read More »ServiceNow: How many people does the change impact?
Some business functions that can experience value faster by extending ITSM beyond IT are, customer service management, human resource delivery, project portfolio, point of service… Read More »ServiceNow: How, and in what areas, is IT delivering value to your organizations?
ServiceNow: How effectively does the system allow your organization to extend functionality to support its unique business requirements?
To reach the full business potential of digital business, your organization must become continuously intelligent and innovating, integrated within itself and across its ecosystems, and… Read More »ServiceNow: How effectively does the system allow your organization to extend functionality to support its unique business requirements?
You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts. As an example, one of the requirements for establishing… Read More »ServiceNow: Do you set them up on the system?
When quality control makes sure the end product meets the quality requirements, quality assurance makes sure that the process of manufacturing the product does adhere… Read More »ServiceNow: Does the project have a Quality Culture?
Technical skills are the knowledge and capabilities to perform field-specific, specialized tasks. Broad Process Achieve strategic customer objectives and account plans defined by organization management,… Read More »ServiceNow: Which may be defined in a process?
One of the primary goals of your ITSM tool implementation should be to increase end user self-sufficiency and improve the IT-business relationship, in order to… Read More »ITSM: Which critical success factors are related to implementing ITSM?